complaint

(1) [deleted]
(2) (in DISP, except DISP 1.1 and (in relation to collective portfolio management) in the consumer awareness rules, the complaints handling rules and the complaints record rule, and in CREDS 9 and in SUP 12 ) any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, claims management service or a redress determination, which:
1. (a) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
2. (b) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products or claims management services, which comes under the jurisdiction of the Financial Ombudsman Service.
(3) (in PRIN, DISP 1.1 and (in relation to collective portfolio management) in the consumer awareness rules, the complaints handling rules and the complaints record rule ) any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, claims management service or a redress determination, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
(4) (in DISP) reference to a complaint includes:
1. (a) under all jurisdictions, part of a complaint; and
2. (b) under the Compulsory Jurisdiction, all or part of a relevant complaint, a relevant claims management complaint or a relevant credit-related complaint.
(5) (in DISC) any oral or written expression of dissatisfaction, from, or on behalf of, a retail investor and which relates to the firm's actions or omissions as manufacturer or distributor of a consumer composite investment.