redress determination

a written communication from a respondent under a consumer redress scheme which:

1. (a) sets out the results of the respondent's determination under the scheme;
1. (b) encloses a copy of the Financial Ombudsman Service's standard explanatory leaflet; and
1. (c) informs the complainant that if he is dissatisfied, he may now make a complaint to the Financial Ombudsman Service and must do so within six months.