MiFID complaint

any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service or a redress determination:

1. (a) which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience; and
2. (b) either:
   1. (i) is a complaint about:
      1. (A) the provision of investment services or ancillary services to a client by an investment firm;
      2. (B) the provision of one or more investment services to a client by a CRD credit institution;
      3. (C) selling structured deposits to clients, or advising clients on them, where the sale or advice is provided by an investment firm or a CRD credit institution;
      4. (D) the activities permitted by the UK provisions which implemented article 6(3) of the UCITS Directive when carried on by a collective portfolio management investment firm; and
      5. (E) the activities permitted by the UK provisions which implemented article 6(4) of the AIFMD when carried on by a collective portfolio management investment firm; or
   2. (ii) which concerns the equivalent business of a third country investment firm.
3. [Note: a MiFID complaint which falls within the jurisdiction of the Financial Ombudsman Service is a complaint]