chargeable case

any complaint referred to the Financial Ombudsman Service, except where:

1. (a) the Ombudsman considers it apparent from the complaint, when it is received, and from any final response, summary resolution communication or redress determination which has been issued by the firm or licensee, that the complaint should not proceed because:
   1. (i) the complainant is not an eligible complainant in accordance with DISP 2; or
   1. (ii) the complaint does not fall within the jurisdiction of the Financial Ombudsman Service (as described in DISP 2); or
   1. (iii) the Ombudsman considers that the complaint should be dismissed without consideration of its merits under DISP 3.3.4 R or DISP 3.3.4A R (2)to (5) (Dismissal of complaints without consideration of the merits ); or
1. (b) the Ombudsman considers, at any stage, that the complaint should be dismissed under DISP 3.3.4 R (2) or DISP 3.3.4A R (1) on the grounds that it is frivolous or vexatious; or
1. (c) the Ombudsman considers it apparent from the complaint when it is received, and from any redress determination which has been issued by the respondent, that the respondent has reviewed the subject matter of the complaint and issued a redress determination in accordance with the terms of a consumer redress scheme, unless the complainant and the respondent agree that the complaint should not be dealt with by the Ombudsman in accordance with the consumer redress scheme.