Home FCA Handbook SYSC SYSC 28 SYSC 28.4 Record-keeping requirements
You are viewing SYSC 28.4 Record-keeping requirements as of . SYSC 28.4 Record-keeping requirements was last updated on 09/12/2025.

SYSC 28.4 Record-keeping requirements

Record-keeping requirements

01/10/2018R

A firm must:

  1. (1)

    establish, maintain and keep appropriate records to demonstrate compliance with this chapter; and

  2. (2)

    be in a position to provide to the FCA, on request, the name of the person responsible for the record-keeping requirement in (1).

[Note: article 10(8) last paragraph of the IDD]

09/12/2025R

A firm must:

  1. (1)

     make an up-to-date record of the continued professional training or development completed by each long-term insurance employee (or other person) in each 12 month period;

  2. (2)

     retain that record for not less than 3 years after the long-term insurance employee (or other person) stops carrying on the activity; and

  3. (3)

     be in a position to provide any version of the record to the FCA on request.

[Note: article 10(2) second paragraph of the IDD]

09/12/2025G

Firms are reminded of the record-keeping obligations in SYSC 3.2.20R and SYSC 9.1.1R, as applicable. The record maintained by a firm for the purposes of SYSC 28.4.1R, together with the records required by SYSC 3.2.20R or SYSC 9.1.1R, as applicable, should enable the FCA to monitor continued professional training and development undertaken by a firm's non-investment insurance personnel for the purposes of SYSC 28.2.1R(1) as well as SYSC 3.1.6R or SYSC 5.1.1R, as applicable (Competent employees rule).

09/12/2025R

A firm must not prevent a non-investment insurance employee (or other person) from obtaining a copy of the records relating to that non-investment insurance employee which are maintained by the firm for the purposes of SYSC 28.4.1R and SYSC 3.2.20R or SYSC 9.1.1R, as applicable.

09/12/2025R

A firm must not prevent a long-term insurance employee (or other person) from obtaining a copy of the record relating to that long-term insurance employee which is maintained by the firm for the purposes of SYSC 28.4.1R and SYSC 28.4.2R.