The following data elements must be provided, where applicable, in relation to all relevant credit related regulated activity. When providing the data elements, firms with appointed representatives must provide consolidated data that includes the activities of both the firm itself as principal and the activities of its appointed representatives, unless otherwise stated below.
Unless stated below, your response should apply to the relevant reporting period as indicated in Note 12 under SUP 16.12.29CR.
In respect of the first reporting period for a firm which is a relevant ancillary credit firm as at 28 March 2025 only, if a firm does not have sufficient data to report for the entire period it must calculate an annualised figure based on actual data where possible. If the data element is a cumulative measure such as revenue/income, introductions made or commission received it must apply the formula
A x (12÷B)
where:
A = the value or figure available; and
B = the number of months to which the value or figure relates.
CCR009 Consumer credit data: relevant ancillary credit firm
| Section 1: Reporting fields for a firm with permission to carry on the regulated activity of credit broking | ||
Section 1.1: Credit broking – permissions Tell us about your permissions. Some questions will only apply if you have not undertaken or do not intend to undertake any relevant credit-related regulated activity. | ||
| Reference | Data element | Code (where applicable) |
| 101A | Our systems show that you have the credit broking permission. Which of the following activities have been undertaken using that permission? | A - Introducing an individual to a prospective lender with a view to them entering into a credit agreement B - Introducing an individual to another person, with a view to that person entering into a consumer hire agreement as owner C - Introducing an individual who wishes to enter into a credit agreement or consumer hire agreement to another person that carries on a credit broking activity under options (A) or (B) D - Charging a fee in relation to one of the credit broking activities described in article 36A(1)(d-f) of the Regulated Activities Order only and not options (A), (B) or (C) above E – Haven’t undertaken any activities in the past 12 months but expect to undertake activities in the next 12 months X - None of the above |
| 102A | Why do you hold your credit broking permission? | A - Applied to cancel authorisation or to vary permission to remove credit broking B - Required to hold the permission as a provider of ‘home credit’ or ‘payday’ lending to comply with the Competition and Markets Authority Review of Home Credit Market Investigation Order 2007 (as amended) and Payday Lending Market Investigation Order 2015 (as amended) requirements to publish information on a price comparison website C - Hold permission at the request of a lender or owner in order to be on their panel D - Hold permission to in relation to credit agreements secured by a legal or equitable mortgage on land only and not any other credit agreement or consumer hire agreement eg, mortgage intermediaries W - Other reason |
| 103A | If you have selected ‘W - Other reason’, please specify why you have not used your credit broking permission. | [Free text] |
| 104A | Do you engage in credit broking activity in respect of individuals who wish to enter into credit agreements or consumer hire agreements which are wholly or predominantly for the purposes of a business carried on, or intended to be carried on, by the individual? | A - Credit broking activity is solely in respect of agreements which are wholly or predominantly for business purposes B - Credit broking activity is mostly in respect of agreements which are wholly or predominantly for business purposes C - Credit broking activity is sometimes in respect of agreements which are wholly or predominantly for business purposes D - Credit broking activity is never in respect of agreements which are wholly or predominantly for business purposes |
| 105A | Do you engage in credit broking activity in respect of any of the following types of financial product? | A - Finance for specific goods or services other than insurance premiums B - Finance for insurance premiums C - Credit agreements secured on land D - Cash loans E - Credit cards F - Overdrafts W - Any other credit agreements |
| For the remainder of Section 1: Credit broking, do not include any activities undertaken, or intended to be undertaken, using the credit broking permission which relate to credit agreements secured by a legal or equitable mortgage on land. | ||
Section 1.2: Credit broking – credit agreements (apart from finance for specific goods and services other than insurance premiums) Tell us about the credit agreements in respect of which you act as a credit broker. | ||
Please provide us with the following information: • 106B-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 107B-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for each type of credit agreement (apart from finance for specific goods and services other than insurance premiums) reported in 105A. | ||
Section 1.3: Credit broking – goods and services Tell us about the goods and services you broker finance for. This section only applies if you broker finance for goods and/or services. | ||
| Reference | Data element | Code (where applicable) |
| 108A | Which of the following goods and services relate to your firm’s engagement in credit broking activity? | A - Goods - Motor vehicles B - Goods - Mobility aids C - Goods - Home improvement D - Goods - Mobile phones E - Goods - Jewellery and watches F - Goods - Household goods G - Goods - Sports and leisure goods H - Goods - Mobile homes I - Goods - Tools J - Goods - Agriculture equipment and supplies K - Goods - Other plant machinery L - Goods - Office equipment M - Goods - Health care and medical care equipment N - Goods - Other O - Services - Health care and medical care P - Services - Education and training Q - Services - Travel R - Services - Membership and subscription fees S - Services - Other |
| 109A | Does your firm supply any of the following goods to individuals, with a view to the purchase being made on credit? | A - Motor vehicles B - Mobility aids C - Home improvement D - Mobile phones E - Jewellery and watches F - Household goods G - Sports and leisure goods H - Mobile homes I - Tools J - Agriculture equipment and supplies K - Other plant machinery L - Office equipment M - Health care and medical care equipment W - Other X - Our firm does not supply goods to individuals |
| 110A | Does your firm supply any of the following services to individuals, with a view to the purchase being made on credit? | A - Health care and medical care B - Education and training C - Travel D - Membership and subscription fees W - Other X - Our firm does not supply services to individuals |
Section 1.3.1: Credit broking – motor vehicles This section only applies if your credit broking activity is related to motor vehicles. | ||
| Reference | Data element | Code (where applicable) |
| 111A | Which of the following types of vehicles do you arrange finance for? | A - Cars B - Mopeds, motorbikes or quad bikes C - Vans or light goods vehicles (up to 3.5t) D - Goods vehicles (3.5t to 7.5t) E - Heavy goods vehicles (over 7.5t) F - Motorhomes and campervans G - Buses H - Agricultural I - Construction W - Other |
| 112A | What is the condition of vehicles you arrange finance for? | A - New B - Used Z - Unknown |
| 113A | Which types of finance are available on the vehicles you arrange finance for? | A - Personal contract purchase (PCP) B - Hire-purchase (HP) C - Conditional sale D - Any other type of credit E - Consumer hire |
Section 1.3.2: Credit broking – motor vehicles on credit agreements Tell us about the vehicles you arrange finance for. This section only appears for credit agreements relating to motor vehicles. | ||
Please provide us with the following information: • 114A-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 115A-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for the vehicle types reported in 111A. | ||
Section 1.3.3: Credit broking – motor vehicles on consumer hire agreements Tell us about the vehicles on which you arrange consumer hire agreements. This section only applies for hire agreements relating to motor vehicles. | ||
Please provide us with the following information: • 116A-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 117A-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for the vehicle types reported in 111A. | ||
Section 1.4: Credit broking – general goods and services This section only appears if your credit broking activity is related to goods and services (apart from motor vehicles). | ||
| Reference | Data element | Code (where applicable) |
| 118A | What types of finance are available on the goods and services you sell? | A - Hire purchase B - Conditional sale C - Any other fixed-sum credit E - Consumer hire |
Section 1.4.1: Credit broking – general goods and services on credit agreements Tell us about the goods or services you supply on credit agreements. This section only appears for credit agreements relating to goods and services (apart from motor vehicles). | ||
Please provide us with the following information: • 119B-S – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 120B-S – Total number of introductions made by appointed representatives of your firm This information is to be provided for the goods and services reported in 108A. | ||
Section 1.4.2: Credit broking – general goods and services on consumer hire agreements Tell us about the goods or service you supply on consumer hire agreements. This section only applies for hire agreements relating to goods and services (apart from motor vehicles). | ||
Please provide us with the following information: • 121B-S – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 122B-S – Total number of introductions made by appointed representatives of your firm This information is to be provided for the goods and services reported in 108A. | ||
Section 1.5: Credit broking – supplementary Tell us about any extras or add-ons which your firm sells in support of the main goods or service. | ||
| Reference | Data element | Code (where applicable) |
| 123A | What extras or add-ons does your firm sell in support of the main goods or service, not included as part of the credit agreement or consumer hire agreement? | A - Regulated insurance product to cover goods or parts B - Non-regulated warranty or service product provided by the firm C - Non-regulated warranty or service product provided by a third party X - None of above |
| 124A | What extras or add-ons does your firm sell in support of the main goods or service, included as part of the credit agreement and consumer hire agreements? | A - Regulated insurance product to cover goods or parts B - Non-regulated warranty or service product provided by the firm C - Non-regulated warranty or service product provided by a third party X - None of above |
Section 1.6: Credit broking – relationships with lenders, brokers and owners Tell us about the lenders, brokers and owners your firm introduces to. | ||
| Reference | Data element | Code (where applicable) |
| 125A | Who does your firm engage with in relation to your credit broking activities to individuals for the purposes of obtaining credit? | A - Lenders unrelated to your firm B - Lenders within the same group C - Brokers unrelated to your firm D - Brokers within the same group E - Owners (consumer hire) unrelated to your firm F - Owners (consumer hire) within the same group |
Section 1.6.1: Credit broking – total introductions Tell us about the details of the introductions made by your firm (excluding activity by appointed representatives, if you have any). | ||
Please provide us with the following information: • 126AA-FA – Total credit broking revenue • 126AB-FB – Total commission earned • 126AC-FC – Total fees from individuals • 126AD-FD – Other revenue received • 126AE-FE – Total commission / merchant fees paid • 126AF-FF – Total introductions This information is to be provided in relation to the lenders, brokers and owners you engage with under 125A. | ||
Section 1.6.2: Credit broking – total introductions via appointed representatives Tell us about the lenders, credit brokers and owners to which appointed representatives of your firm introduce individuals on your behalf. | ||
Please provide us with the following information: • 127AA-FA – Total credit broking revenue • 127AB-FB – Total commission earned • 127AC-FC – Total fees from individuals • 127AD-FD – Other revenue received • 127AE-FE – Total commission / merchant fees paid • 127AF-FF – Total introductions This information is to be provided in relation to the lenders, brokers and owners your appointed representatives engage with under 125A. | ||
Section 1.6.3: Credit broking – top 5 lenders Tell us about the top 5 relationships with lenders by revenue. This section only applies if your firm has a relationship with one or more lenders for credit broking activities. Where there is no revenue made, please enter the top 5 lenders by commission or merchant fee paid to them. | ||
Please provide us with the following information (excluding activity of your appointed representatives, if you have any): • 128A-132A – Name of lender • 128B-132B – Firm reference number (if applicable) • 128C-132C – Total introductions • 128D-132D – Revenue • 128E-132E – Commission / merchant fees paid This information is to be provided in relation to the lenders you engage with under 125A. | ||
Section 1.6.4: Credit broking – top 5 lenders via appointed representatives Tell us about the top 5 relationships with lenders by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more lenders for credit broking activities. Where there is no revenue made, please enter the top 5 lenders by commission or merchant fee paid to them. | ||
Please provide us with the following information (generated by activity of your appointed representatives): • 133A-137A – Name of lender • 133B-137B – Firm reference number (if applicable) • 133C-137C – Total introductions • 133D-137D – Revenue • 133E-137E – Commission / merchant fees paid This information is to be provided in relation to the lenders your appointed representatives engage with under 125A. | ||
Section 1.6.5: Credit broking – top 5 brokers Tell us about the top 5 relationships with credit brokers by revenue. This section only applies if your firm (excluding activity of your appointed representatives, if you have any) has a relationship with one or more credit brokers for credit broking activities. Where there is no revenue made, please enter the top 5 credit brokers by commission or merchant fee paid to them. | ||
Please provide us with the following information (excluding the activity of appointed representatives, if you have any): • 138A-142A – Name of broker • 138B-142B – Firm reference number (if applicable) • 138C-142C – Total introductions • 138D-142D – Revenue • 138E-142E – Commission / merchant fees paid This information is to be provided in relation to the brokers you engage with under 125A. | ||
Section 1.6.6: Credit broking – top 5 brokers via appointed representatives Tell us about the top 5 relationships with credit brokers by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more credit brokers for credit broking activities carried out on your behalf. Where there is no revenue made, please enter the top 5 credit brokers by commission or merchant fee paid to them. | ||
Please provide us with the following information (generated by activity of your appointed representatives): • 143A-147A – Name of broker • 143B-147B – Firm reference number (if applicable) • 143C-147C – Total introductions • 143D-147D – Revenue • 143E-147E – Commission / merchant fees paid This information is to be provided in relation to the credit brokers you engage with under 125A. | ||
Section 1.6.7: Credit broking – top 5 owners Tell us about the top 5 relationships with owners by revenue. This section only applies if your firm (excluding the activity of appointed representatives, if you have any) has a relationship with one or more owners for credit broking activities. Where there is no revenue made, please enter the top 5 owners by commission or merchant fee paid to them. | ||
Please provide us with the following information (excluding the activity of appointed representatives, if you have any): • 148A-152A – Name of owner • 148B-152B – Firm reference number (if applicable) • 148C-152C – Total introductions • 148D-152D – Revenue • 148E-152E – Commission / merchant fees paid This information is to be provided in relation to the owners you engage with under 125A. | ||
Section 1.6.8: Credit broking – top 5 owners via appointed representatives Tell us about the top 5 relationships with owners by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more owners for credit broking activities. Where there is no revenue made, please enter the top 5 owners by commission or merchant fee paid to them. | ||
Please provide us with the following information (in respect of activity generated by your appointed representatives): • 153A-157A – Name of owner • 153B-157B – Firm reference number (if applicable) • 153C-157C – Total introductions • 153D-157D – Revenue • 153E-157E – Commission / merchant fees paid This information is to be provided in relation to the owners you engage with under 125A. | ||
Section 1.7: Credit broking – declines Tell us about declines following an introduction. | ||
| Reference | Data element | Code (where applicable) |
| 158A | Does your firm introduce individuals that a lender or owner has declined for credit to another credit broker, lender or hirer outside of your standard panel? | Yes/No |
Section 1.8: Credit broking – firm remuneration Tell us about how your firm is remunerated. | ||
| Reference | Data element | Code (where applicable) |
| 159A | How is your firm remunerated for its credit broking activities? | A - Flat fee for click through B - Flat fee for introduction C - Flat fee for successful credit agreement entered D - Percentage of transaction value E - Fee received from the individual W - Other X - No remuneration Z - Not applicable |
Section 1.8.1: Credit broking – revenue per channel Tell us about the breakdown of revenue per channel. This section only applies if your firm charges a fee for its credit broking activities. | ||
| Reference | Data element | Code (where applicable) |
| 160A-W | Please provide your firm’s revenue (excluding activity of your appointed representatives, if you have any) for each channel. | A - Flat fee for click through [Enter value] B - Flat fee for introduction [Enter value] C - Flat fee for successful credit agreement entered [Enter value] D - Percentage of transaction value [Enter value] E - Fee received from the individual [Enter value] W - Other [Enter value] |
| 161A-W | Please provide your firm’s revenue (generated through activity of your appointed representatives) for each channel. | A - Flat fee for click through [Enter value] B - Flat fee for introduction [Enter value] C - Flat fee for successful credit agreement entered [Enter value] D - Percentage of transaction value [Enter value] E - Fee received from the individual [Enter value] W - Other [Enter value] |
| 162A | Does your firm proactively notify individuals that you receive commission from the lender or owner? | A - Always B - Sometimes C - No D - Not applicable |
| 163A | Does your firm proactively tell individuals the value (or percentage) of the commission you receive? | A - Always B - Sometimes C - No D - Not applicable |
| 164A | When does your firm charge the individual fees for credit broking finance? | A - On initial contact with the individual B - Following introduction to a lender C - Following introduction to another credit broker D - Once the customer has been presented with the credit broker’s terms and conditions E - Following provision of advice/recommendation to the customer F - Following entry into a credit agreement W - Other |
Section 1.9: Credit broking – sales channels Tell us about your sales channels. | ||
| Reference | Data element | Code (where applicable) |
| 165A | Which of the following channels have individuals used to purchase your products or services on credit? | A - Online, including website and/or app B - Email C - Telephone D - At your own physical premises, such as a store or dealership E - In an individual’s home or dwelling F - Other non-trade premises G - Lead generation activities W - Other |
Section 1.9.1: Credit broking – comparison tool Tell us about your comparison tool | ||
| 166A | Does your firm offer personalised digital credit comparison tools to individuals? | Yes/No |
| Section 1.9.2: Credit broking – inside the individual’s home | ||
| 167A | Do you demonstrate the goods or service inside the individual’s home? | Yes/No |
| 168A | Do you provide a quote for goods/services while inside the individual’s home? | Yes/No |
| 169A | Do sales take place inside the individual’s home? | Yes/No |
Section 1.10: Credit broking – staff remuneration Tell us about your staff remuneration. Certain questions will only apply if staff earn commission. | ||
| Reference | Data element | Code (where applicable) |
| 170A | Are any of your staff involved with the selling of regulated financial products? | Yes/No |
| 171A | How are your sales staff remunerated in relation to your regulated activities? | A - Regular salary B - Salary plus commission C - Commission only |
| 172A-B | What is the average percentage split between your sales staff salaries versus commission? | Salary [%] Commission [%] |
| 173A | How many FTE sales staff do you employ that can receive commission/direct remuneration in relation to your regulated activities? | [Enter value] |
| 174A | What is your firm’s sales staff commission model? | A - Variable commission based on value of product B - Variable commission based on number of sales C - Fixed commission based on value of product D - Fixed commission based on number of sales E - Flat fee W - Other |
| 175A | Do your sales staff earn commission on the sale of goods or services? | Yes/No |
| 176A | Do your sales staff earn commission on finance agreements? | Yes/No |
| Section 2: Reporting fields for a firm with permission to carry on the regulated activities of debt adjusting and/or debt counselling | ||
Section 2.1: Debt adjusting and/or debt counselling – permissions Tell us about your permissions. Certain questions will only apply if you have not undertaken or do not intend to undertake any relevant credit-related regulated activities. | ||
| Reference | Data element | Code (where applicable) |
| 201A | Our systems show that you have the debt adjusting and/or debt counselling permission(s). Which of the following activities have you undertaken in relation to debts due under a credit agreement or a consumer hire agreement? | A - Negotiating with the lender or owner, on behalf of the borrower or hirer, terms for the discharge of a debt B - Taking over, in return for payments by the borrower or hirer, the borrower or hirer’s obligation to discharge a debt C - Any similar activity to (a) or (b) above concerned with the liquidation of debt D - Giving advice to a borrower or hirer about the liquidation of a debt due E - For activities (a) to (d) – hold the permissions solely for the purpose of full or partial settlement of credit agreements in respect of motor vehicles or other goods – eg, part exchange of vehicle F - For activities (a) to (d) – hold the permissions solely for the purpose of providing debt counselling in connection with investment advice, mortgage advice, or the whole or partial settlement of credit agreements to finance insurance premiums G – Haven’t undertaken any activities in the past 12 months but expect to undertake activities in the next 12 months X - None of the above |
| 202A | Why do you hold debt adjusting and/or debt counselling permission? | A - Applied to cancel authorisation or to vary permission to remove debt adjusting and/or debt counselling W - Other reason |
| 203A | If you have selected ‘'W - Other reason'’, then please specify why have you not used your permission? | [Free text] |
| For the remainder of Section 2: Debt adjusting and/or debt counselling, do not include any activities undertaken, or intended to be undertaken, using the debt adjusting and/or debt counselling permission which are in connection with investment advice, mortgage advice, or the whole or partial settlement of credit agreements to finance insurance premiums. | ||
Section 2.2: Debt adjusting and/or debt counselling – business model Tell us about your business model. | ||
| Reference | Data element | Code (where applicable) |
| 204A | Are you a firm that offers money/debt advice and/or provides debt solutions? | A - Money/debt advice only B - Money/debt advice and debt solutions, in which the debt solution is provided by your firm C - Money/debt advice and debt solutions, in which the debt solution is provided by another firm D - Debt advice and debt solutions, in which the debt solution is provided by your firm or by another firm (ie, a combination of (b) and (c) X - None of the above |
Section 2.3: Debt adjusting and/or debt counselling – fees and revenues Tell us about your fees and revenues. Certain questions will only apply if there is a fee charged to individuals. | ||
| Reference | Data element | Code (where applicable) |
| 205A | What are the different types of money/debt advice that your firm offers? | A - Advice on expenditure (eg, money management/budgeting) B - Advice on income (eg, welfare benefits) C - Unregulated debts (eg, council tax, utilities) D - Regulated debts (eg, personal loans, mortgages) E - Advice on debt solution W - Other |
| 206A | Are individuals charged a fee for money/debt advice that your firm offers? | Yes/No |
| 207A | Do you charge a standalone fee for money/debt advice? | Yes/No |
| 208A | Do you charge a subscription fee for money/debt advice? | Yes/No |
| 209A-W | Total revenue of fees and commission per money/debt advice type for your firm (excluding activity of your appointed representatives, if you have any) | A - Advice on expenditure (eg, money management/budgeting) [Enter value] B - Advice on income (eg, welfare benefits) [Enter value] C - Unregulated debts (eg, council tax, utilities) [Enter value] D - Regulated debts (eg, personal loans, mortgages) [Enter value] E - Advice on debt solution [Enter value] W - Other [Enter value] |
| 210A-W | Total revenue of fees and commission per money/debt advice type generated by appointed representatives of your firm | A - Advice on expenditure (eg, money management/budgeting) [Enter value] B - Advice on income (eg, welfare benefits) [Enter value] C - Unregulated debts (eg, council tax, utilities) [Enter value] D - Regulated debts (eg, personal loans, mortgages) [Enter value] E - Advice on debt solution [Enter value] W - Other [Enter value] |
Section 2.4: Debt adjusting and/or debt counselling – debt advice/solutions Tell us about the debt solutions you provide. | ||
| Reference | Data element | Code (where applicable) |
| 211A | Total number of your firm’s customers (including new and existing) (excluding activity of your appointed representatives, if you have any) | [Enter value] |
| 212A | Total number of customers (including new and existing) generated by activity of your appointed representatives | [Enter value] |
| 213A | Total number of your firm’s customers (excluding activity of your appointed representatives, if you have any) who received money/debt advice and did not take up a debt solution | [Enter value] |
| 214A | Total number of your firm’s customers (generated by activity of your appointed representatives) who received money/debt advice and did not take up a debt solution | [Enter value] |
| 215A | Total number of your firm’s customers (excluding activity of your appointed representatives, if you have any) who received money/debt advice and took up a debt solution | [Enter value] |
| 216A | Total number of your firm’s customers (generated by activity of your appointed representatives) who received money/debt advice and took up a debt solution | [Enter value] |
| 217A | Total number of your firm’s customers (excluding activity of your appointed representatives, if you have any) who received money/debt advice and were not offered a debt solution | [Enter value] |
| 218A | Total number of your firm’s customers (generated by activity of your appointed representatives) who received money/debt advice and were not offered a debt solution | [Enter value] |
| 219A | Total number of your firm’s customers (excluding activity of your appointed representatives, if you have any) who received money/debt advice and were referred to a debt solution that was offered by another firm | [Enter value] |
| 220A | Total number of your firm’s customers (generated by activity of your appointed representatives) who received money/debt advice and were referred to a debt solution that was offered by another firm | [Enter value] |
| Section 2.4.1: Debt solutions offered and administered by your firm | ||
| Reference | Data element | Code (where applicable) |
| 221A | What are the different types of debt solutions that your firm offers, in which the debt solution is administered by your firm? | B - Individual voluntary arrangements (IVAs) C - Debt consolidation loan D - Token payment plans E - Equity release F - Budgeting arrangements G - Debt relief order H - Other I - Scotland only – Debt arrangement scheme J - Scotland only – Minimal assets process (MAP) K - Scotland only – Protected trust deed L - Scotland only – Sequestration M - Scotland only – Other |
Please provide us with the following information: • 222A-M – Total revenue for your firm (excluding activity of your appointed representatives, if you have any) of commission per debt solution • 223A-M – Total up-front fees for your firm (excluding activity of your appointed representatives, if you have any) per debt solution • 224A-M – Total ongoing fees for your firm (excluding activity of your appointed representatives, if you have any) per debt solution • 225A-M – Total number of debt solutions (excluding activity of your appointed representatives, if you have any) per solution type This information is to be provided for the debt solutions reported in 221A. | ||
| Section 2.4.2: Debt solutions offered and administered by your firm via appointed representative | ||
Please provide us with the following information: • 226A-M – Total revenue for your firm (generated by activity of your appointed representatives) of commission per debt solution • 227A-M – Total up-front fees for your firm (generated by activity of your appointed representatives) per debt solution • 228A-M – Total ongoing fees for your firm (generated by activity of your appointed representatives) per debt solution • 229A-M – Total number of debt solutions (generated by activity of your appointed representatives) per debt solution type This information is to be provided for the debt solution reported in 221A. | ||
| Section 2.4.3: Debt solutions offered by your firm but administered by another firm | ||
| Reference | Data element | Code (where applicable) |
| 230A | What are the different types of debt solutions that your firm offers, in which the debt solution is administered by another firm? | B - Individual voluntary arrangements (IVAs) C – Debt consolidation loan D - Token payment plans E - Equity release F - Budgeting arrangements G - Debt relief order H - Other I - Scotland only – Debt arrangement scheme J - Scotland only – Minimal assets process (MAP) K - Scotland only – Protected trust deed L - Scotland only – Sequestration M - Scotland only – Other |
Please provide us with the following information: • 231A-M – Total revenue for your firm (excluding activity of your appointed representatives, if you have any) of fees or commission per debt solution • 232A-M – Total number of debt solutions (excluding activity of your appointed representatives, if you have any) per solution type This information is to be provided for the debt solution reported in 230A. | ||
| Section 2.4.4: Debt solutions offered by your firm but administered by another firm via appointed representative | ||
Please provide us with the following information: • 233A-M – Total revenue (generated by activity of your appointed representatives) of fees or commission per debt solution • 234A-M – Total number of debt solutions (generated by activity of your appointed representatives) per solution type This information is to be provided for the debt solutions reported in 230A. | ||
Section 2.4.5: Debt management plans Tell us about your debt management plans | ||
| Reference | Data element | Code (where applicable) |
| 235A | Total number of debt management plans (excluding plans entered into through activity of your firm’s appointed representatives, if you have any) broken within 6 months of being entered into | [Enter value] |
| 236A | Total number of debt management plans (excluding plans entered into through activity of your firm’s appointed representatives, if you have any) broken between 6 and 12 months of being entered into | [Enter value] |
| 237A | Total number of debt management plans (excluding plans entered into through activity of your firm’s appointed representatives, if you have any) being administered at the end of the reporting period | [Enter value] |
Section 2.4.6: Debt management plans via appointed representatives Tell us about your debt management plans | ||
| Reference | Data element | Code (where applicable) |
| 238A | Total number of debt management plans (generated by activity of your appointed representatives) broken within 6 months of being entered into | [Enter value] |
| 239A | Total number of debt management plans (generated by activity of your appointed representatives) broken between 6 to 12 months of being entered into | [Enter value] |
| 240A | Total number of debt management plans (generated by activity of your appointed representatives) being administered at the end of the reporting period | [Enter value] |
Section 2.5: Debt adjusting and/or debt counselling – charity and not-for-profit body Tell us if you are a charity or not-for-profit body. | ||
| Reference | Data element | Code (where applicable) |
| 241A | Are you a charity or not-for-profit body? | Yes/No |
| Reference | Data element | Code (where applicable) |
| 242A | Where do you receive funding from? | A - Government department B - Money and Pensions Service (directly or as part of a supply chain) C - Government sponsored body other than Money and Pensions Service D - Private companies (including donations) E - Fair-share contributions F - General public donations G - Other charities and/or not-for-profit bodies H - Internal revenue generation – eg, merchandise sales, referral fee I - Network – funding received as part of a debt advice network W - Other |
| 243A-W | What is the amount of funding received per source? | A - Government department [Enter value] B - Money and Pensions Service (directly or as part of a supply chain) [Enter value] C - Government sponsored body other than Money and Pensions Service [Enter value] D - Private companies (including donations) [Enter value] E - Fair share contributions [Enter value] F - General public donations [Enter value] G - Other charities and/or not-for-profit bodies [Enter value] H - Internal revenue generation, eg, merchandise sales, referral fee [Enter value] I - Network – funding received as part of a debt advice network [Enter value] W - Other [Enter value] |
Section 2.6: Debt adjusting and/or debt counselling – network Tell us about your network. | ||
| Reference | Data element | Code (where applicable) |
| 244A | Are you part of a network? | A - Citizens Advice B - Community Money Advice C - Advice UK D - Law centre W - Other X - Not part of any network |
Section 2.7: Debt adjusting and/or debt counselling – engagement with individuals Tell us about how you engage with individuals. | ||
| Reference | Data element | Code (where applicable) |
| 245A | How do you engage with individuals? | A - Website B - Live/web chat C - Chatbot D - Email E - Online / digital advice tool F - Instant messaging (eg, WhatsApp) G - Video conferencing or chat H - Telephone I - SMS J - Your own physical premises K - Individual’s home or dwelling L - Other non-trade premises |
Section 2.7.1 Debt adjusting and/or debt counselling – contact centre Tell us about your contact centre. Certain questions will only apply if your firm has a contact centre. | ||
| Reference | Data element | Code (where applicable) |
| 246A | Do you have a contact centre? | A - Yes, and we collect data / Management Information (“MI”) B - Yes, but we do not collect data / MI C - No |
| 247A | How many inbound calls are received? | [Enter value] |
| 248A | How many inbound calls are dropped? | [Enter value] |
| 249A | How many inbound calls are answered? | [Enter value] |
| 250A | What is the total wait time for inbound calls (seconds)? | [Enter value] |
| 251A | What is the average call waiting time (seconds)? | [Enter value] |
Section 2.7.2: Debt adjusting and/or debt counselling – web chat Tell us about your web chat demand. Certain questions will only apply if your firm has web chat as a method of engagement. | ||
| Reference | Data element | Code (where applicable) |
| 252A | Number of web chat enquiries | [Enter value] |
| 253A | Number of web chat enquires that have been resolved | [Enter value] |
| 254A | Number of webchat enquiries that have been abandoned | [Enter value] |
Section 2.7.3: Debt adjusting and/or debt counselling – chatbot Tell us about your chatbot demand. Certain questions will only apply if your firm has a chat bot as a method of engagement. | ||
| Reference | Data element | Code (where applicable) |
| 255A | Number of chatbot enquiries that went on to involve a human agent | [Enter value] |
| 256A | Number of chatbot enquiries that led to a resolution without speaking to a human agent | [Enter value] |
| 257A | Number of chatbot enquiries that were abandoned | [Enter value] |
Section 2.8: Debt adjusting and/or debt counselling – referrals Tell us about your referrals. | ||
| Reference | Data element | Code (where applicable) |
| 258A | How are individuals referred to your firm? | A - Government body B - Local council C - Credit card provider D - Utility provider E - Referral from an appointed representative of the reporting firm F - Internal referral from another firm in same group structure G - Other regulated firms H - Self-referral, eg, in which individuals refer themselves to your firm W - Other Z - Unknown |
| 259A-Z | Total referrals to your firm per referral source type | A - Government body [Enter value] B - Local council [Enter value] C - Credit card provider [Enter value] D - Utility provider [Enter value] E - Referral from an appointed representative of the reporting firm [Enter value] F - Internal referral from another firm in same group structure [Enter value] G - Other regulated firms [Enter value] H - Self-referral, eg, in which individuals refer themselves to your firm [Enter value] W - Other [Enter value] Z - Unknown [Enter value] |
| 260A | How are individuals referred to appointed representatives of your firm? | A - Government body B - Local council C - Credit card provider D - Utility provider F - Internal referral from another firm in same group structure G - Other regulated firms H - Self-referral, eg, in which individuals refer themselves to your firm W - Other Z - Unknown |
| 261A-Z | Total referrals to appointed representatives of your firm per referral source type | A - Government body [Enter value] B - Local council [Enter value] C - Credit card provider [Enter value] D - Utility provider [Enter value] F - Internal referral from another firm in same group structure [Enter value] G - Other regulated firms [Enter value] H - Self-referral, eg, in which individuals refer themselves to your firm [Enter value] W - Other [Enter value] Z - Unknown [Enter value] |
Section 2.9: Debt adjusting and/or debt counselling – staff Tell us about your staff. Certain questions will only apply if your staff earn a commission. | ||
| Reference | Data element | Code (where applicable) |
| 262A | Do you have customer-facing advisors? | Yes/No |
| 263A | What is the employment status of the customer-facing advisors in your firm? | A - Full time employed B - Part time employed C - Volunteer W - Other |
| 264A | How many full-time equivalent (FTE) customer-facing advisors do you employ? | [Enter value] |
| 265A | How are your customer-facing advisors remunerated? | A - Regular salary B - Salary plus commission C - Commission only |
| 266A-B | What is the average percentage split between your customer-facing advisors’ salaries and commission? | Salary [%] Commission [%] |
| 267A | Do your customer-facing advisors earn commission when an individual enters a debt solution? | Yes/No |
| 268A | How many customer-facing advisors volunteer with your firm? | [Enter value] |
Section 2.10: Debt adjusting and/or debt counselling – settlements Tell us about your settlements. | ||
| Reference | Data element | Code (where applicable) |
| 269A | Total number of settlements made by your firm (excluding activity of your appointed representatives, if you have any) involving a part-exchange of a vehicle or goods on finance | [Enter value] |
| 270A | Total value of all settlements made by your firm (excluding activity of your appointed representatives, if you have any) involving a part-exchange of a vehicle or goods on finance | [Enter value] |
| Section 2.10.1: Debt adjusting and/or debt counselling – settlements via appointed representatives | ||
| Reference | Data element | Code (where applicable) |
| 271A | Total number of settlements made by appointed representatives of your firm involving a part-exchange of a vehicle or goods on finance | [Enter value] |
| 272A | Total value of all settlements made by appointed representatives of your firm involving a part-exchange of a vehicle or goods on finance | [Enter value] |
Section 2.11: Debt adjusting and/or debt counselling – prudential Tell us about your prudential information. | ||
| Reference | Data element | Code (where applicable) |
| 273A | Total value of relevant debts under management that are outstanding | [Enter value] |
| 274A | Total prudential resources requirement | [Enter value] |
| 275A | Total prudential resources | [Enter value] |
Section 2.12: Debt adjusting and/or debt counselling – client money Tell us about your firm’s regulated activity in relation to client money. | ||
| Reference | Data element | Code (where applicable) |
| 276A | Select the option which describes your firm’s regulated activity in relation to client money | A - The reporting firm’s activity in relation to client money is for debt management activity only B - The reporting firm’s activity in relation to client money includes, but is not limited to, debt management activity C - The reporting firm’s activity in relation to client money does not include debt management activity D - The reporting firm does not carry out any regulated activity in relation to client money E - The reporting firm is unable to determine whether it carries out any regulated activity in relation to client money |
| 277A | What was the balance of client money held as at the reporting period end? | [Enter value] |
| 278A | What was the highest total amount of client money held during the reporting period? | [Enter value] |
| 279A | If the firm did not hold client money during the reporting period, please project what the firm will hold for the next calendar year | [Enter value] |
| 280A | What is your ‘CASS debt management firm type’ classification? | |
| 281A | What was the highest number of clients for whom client money wa | |