Home FCA Handbook DISP DISP App 3 DISP App 3.10 Application: evidential provisions and guidance
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DISP App 3.10 Application: evidential provisions and guidance

Step 1

29/08/2017E

The evidential provisions in this appendix for step 1 apply in relation to complaints about sales that took place on or after 14 January 2005.

29/08/2017G

The guidance in this appendix for step 1 applies in relation to complaints about sales whenever the sale took place. For complaints about sales that took place prior to 14 January 2005, a firm should take account of the evidential provisions in this appendix for step 1 as if they were guidance.

Step 2

29/08/2017E

The evidential provisions and guidance for step 2 apply in relation to complaints received by CCA lenders about sales where the payment protection contract covers or covered or purported to cover (this includes partial coverage) a credit agreement.

Effect of contravention of evidential provisions

01/12/2010E

Contravention of an evidential provision in this appendix may be relied upon as tending to establish contravention of DISP 1.4.1 R.