Home FCA Handbook SYSC SYSC 15A SYSC 15A.8 Communications
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SYSC 15A.8 Communications

31/03/2022R

A firm must maintain an internal and external communication strategy to act quickly and effectively to reduce the anticipated harm caused by operational disruptions.

31/03/2022G

As part of a firm’s communications strategy, the FCA expects the firm to:

  1. (1)

    consider, in advance of a disruption, how it would provide important warnings or advice quickly to clients and other stakeholders, including where there is no direct line of communication;

  2. (2)

    use effective communication to gather information about the cause, extent, and impact of operational incidents; and

  3. (3)

    ensure that their choice of communication method takes account of the circumstances, needs and vulnerabilities of their clients and other stakeholders.

31/03/2022R

A firm must provide clear, timely and relevant communications to stakeholders in the event of an operational disruption.