GEN 4.4 Business for retail clients from non-UK offices

1. (1)

   If, in any communication:

   1. (a)

      made to:

      1. (i)

         (in relation to a non-investment insurance contract) aconsumer;

      2. (ii)

         (in relation to a home finance transaction) a customer; or

      3. (iii)

         (in all other cases) a retail client; and

   2. (b)

      in connection with a regulated activity carried on from an establishment of the firm (or its appointed representative) that is not in the United Kingdom;

   the firm indicates that it is an authorised person, it must also, where relevant, and with equal prominence, give the information in (2) in writing.

2. (2)

   The information required is that in some or all respects the regulatory system applying will be different from that of the United Kingdom. The firm may also indicate the protections and complaints or compensation arrangements available under another relevant system of regulation.

3. (3)

   A firm need not provide the information required by (1) if it has already provided it in writing to the customer to whom the communication is made.

This section does not apply in relation to regulated claims management activities (but firms carrying on such activities in Great Britain will be subject to GEN 4.3: see GEN 4.1.2R).