FCA Handbook - FPCOB 9.1 Producing and providing product information

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FPCOB 9.1 Producing and providing product information

Application

This chapter applies to a firm in relation to funeral plan provision and funeral plan distribution.

Purpose

The purpose of the rules in this chapter is to ensure that customers are provided with appropriate information before concluding a funeral plan contract and at relevant times thereafter, in particular when post-contractual changes to a funeral plan contract are proposed.

Responsibilities for producing and providing information as between funeral plan providers and funeral plan intermediaries: general

(1)
This rule applies in relation to the information that must be provided to the customer before the conclusion of a funeral plan contract in compliance with the rules in this chapter and the distance communication rules (FPCOB 5.1).
(2)
The funeral plan provider is responsible for producing the information to which this rule applies.
(3)
The funeral plan intermediary is responsible for providing the information to which this rule applies to the customer.
(4)
If there is no funeral plan intermediary, the funeral plan provider is responsible for providing the information to the customer.
(5)
A funeral plan provider must produce information in good time to enable a funeral plan intermediary to comply with the rules in this chapter, or promptly on a funeral plan intermediary’s request.

A funeral plan provider is responsible for providing all post-contractual information to a customer including information required on post-contractual changes made to the funeral plan.

A funeral plan intermediary is responsible for producing price information if it agrees this with a funeral plan provider.