CONC 8.10 Conduct of business: providing credit information services

This section applies to:

1. (1)

   a firm with respect to providing credit information services in relation to information relevant to the financial standing of an individual;

2. (2)

   a firm with respect to the activities set out in article 36H(3)(e) to (h) of the Regulated Activities Order (Operating an electronic system in relation to lending) in relation to a borrower under a P2P agreement.

A firm must not:

1. (1)

   claim to be able to remove negative but accurate information from a customer's credit file, including entries concerning adverse credit information and court judgments; or

   [Note: paragraph 3.47ai of DMG]

2. (2)

   mislead a customer about the length of time that negative information is held on the customer's credit file or any official register; or

   [Note: paragraph 3.47aii of DMG]

3. (3)

   claim that a new credit file can be created, such as by the customer changing address.

   [Note: paragraph 3.47aiii of DMG]