(in COBS 19 and PROD 6) a retail client in relation to whom a firm has not:
- (a) been able to determine, on reasonable grounds, that the client has received, or will receive, a personal recommendation or investment management services for the purposes of COBS 19.12.5R; or
- (b) provided a targeted support service, or arranged for another firm to provide a targeted support service, where:
- (i) the targeted support service includes a recommendation to the retail client on how to invest their contributions to, or assets in, the non-workplace pension; and
- (ii) the retail client has accepted and is taking steps to action the recommendation referred to in (i),
- for the purposes of COBS 19.12.5AR.